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Privacy Policy

Terra Voyage Group

Last Updated: October 20, 2026

1. Introduction

Welcome to Terra Voyage Group (“Terra Voyage Group,” “we,” “us,” or “our”).

We respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://terravoyagegroup.com/, contact our team, request travel information, subscribe to our communications, or use our travel planning services.

By using our website, you acknowledge that you have been provided with this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal and Contact Information

Full name
Email address
Telephone number
Mailing address, when necessary
Information submitted through contact forms or correspondence

Travel and Reservation Information

When necessary to arrange travel services, we may collect:

Preferred destinations and travel dates
Travel preferences and accommodation requirements
Passenger names and dates of birth
Passport or identification information required by travel providers
Flight, cruise, hotel, and itinerary details
Special assistance or accessibility requests voluntarily provided by travelers

We request sensitive travel information only when reasonably necessary for the services being arranged.

Payment and Transaction Information

When travel payments are arranged through us or third-party providers, relevant payment and transaction information may be processed to complete reservations, confirm transactions, and maintain appropriate business records.

The handling of payment card information depends on the payment methods and processors used for the transaction.

Website Usage Information

Our website and service providers may automatically collect technical information, including IP addresses, browser types, device information, referring pages, and website interaction data.

3. How We Use Your Information

We may use personal information to:

Respond to inquiries and travel requests
Research destinations and prepare travel proposals
Coordinate reservations with travel suppliers
Communicate booking confirmations and itinerary updates
Provide customer assistance before, during, and after travel
Process transactions and maintain business records
Send travel inspiration, promotional offers, and newsletters where permitted
Maintain website functionality, security, and performance
Comply with applicable laws and legal obligations
Prevent fraud, misuse, and unauthorized activity

We use personal information for legitimate, disclosed business purposes and seek to limit collection to information reasonably necessary for those purposes.

4. Travel Bookings and Third-Party Providers

As a travel agency, Terra Voyage Group works with travel suppliers and service providers to help arrange travel experiences.

Depending on the services requested, relevant personal information may be shared with:

Airlines and transportation providers
Hotels, resorts, and accommodation providers
Cruise lines and tour operators
Travel booking platforms
Ground transportation companies
Travel insurance providers
Destination management companies
Other suppliers involved in fulfilling requested travel arrangements

Such information may include passenger identification details, reservation information, contact information, and travel preferences.

Travel providers may process personal information under their own privacy policies and applicable legal obligations.

We encourage travelers to review the privacy policies of relevant suppliers before completing bookings.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, evaluate website performance, and understand visitor interactions.

Depending on the technologies enabled on our website, cookies may include:

Essential cookies required for website functionality
Preference cookies that remember user settings
Analytics cookies used to understand website performance
Marketing cookies used for advertising or campaign measurement

You may manage cookies through your browser settings and, where available, the website’s cookie preference controls.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent or provide relevant choices before using nonessential tracking technologies.

6. Marketing Communications

Visitors may choose to subscribe to Terra Voyage Group newsletters, travel updates, destination inspiration, and promotional communications.

We use subscription information to deliver relevant marketing messages and manage subscriber preferences.

You may unsubscribe from promotional emails by using the unsubscribe instructions included in those messages or by contacting us at info@terravoyagegroup.com.

Unsubscribing from marketing communications does not prevent us from sending necessary service-related messages concerning existing travel arrangements.

7. Information Sharing and Disclosure

We may disclose personal information to trusted service providers that support our operations, including website hosting, communications, customer service, travel coordination, payment processing, and technical support.

We may also disclose information:

When necessary to provide requested travel services
To comply with applicable legal requirements
In response to valid legal processes
To protect the rights, security, or property of our business, customers, or others
In connection with a legitimate business transfer, subject to applicable legal requirements

Any use of personal information for targeted advertising, or any sale or sharing of information as defined by applicable privacy laws, must be disclosed and handled in accordance with those laws.

8. Data Security

Terra Voyage Group recognizes the importance of protecting personal information, particularly information related to travel reservations and passenger identification.

We seek to implement reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information processed.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

If you believe your information has been compromised in connection with our services, please contact us promptly.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing travel services, maintaining appropriate business records, resolving disputes, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of the transaction, contractual requirements, and applicable law.

When information is no longer required, we seek to delete, anonymize, or securely dispose of it as appropriate.

10. Your Privacy Rights

Depending on your place of residence and applicable privacy laws, you may have rights relating to your personal information, including the right to:

Request access to personal information held about you
Request correction of inaccurate information
Request deletion of eligible personal information
Request information about certain data-sharing practices
Opt out of certain marketing communications
Exercise additional privacy choices available under applicable law

Some requests may be subject to legal exceptions, identity verification, and applicable retention requirements.

To submit a privacy-related request, please contact info@terravoyagegroup.com with the subject line “Privacy Request.”

We will review and respond to requests in accordance with applicable law.

11. International Data Transfers

Travel arrangements frequently involve destinations, suppliers, and service providers located outside the United States.

To coordinate international travel, it may be necessary to transfer relevant personal information to travel suppliers or service providers in other countries.

Privacy and data protection laws in those countries may differ from those in the United States.

Where applicable, we take steps to handle international transfers in accordance with relevant legal requirements.

12. Children’s Privacy

Our website is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly solicit personal information directly from children under 13 through our website without appropriate authorization.

When parents or legal guardians arrange travel involving minors, certain information about those travelers may be necessary to complete reservations and meet travel provider requirements.

If you believe a child has submitted personal information directly through our website without appropriate authorization, please contact us.

13. Third-Party Websites and Booking Platforms

Our website may contain links to third-party websites, travel booking systems, tourism providers, and other external services.

These third parties operate independently and may have their own privacy policies, terms of service, and data processing practices.

Terra Voyage Group is not responsible for the privacy practices of independently operated third-party websites.

We recommend reviewing the relevant policies before providing personal information or completing transactions on external platforms.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice of material changes.

15. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact: